Shipping & Return
Shipping and Returns
Do I have to be 21+ to order Soso?
Yes. You will be ID’d when the delivery is made.
Do I have to be present to accept my delivery?
Someone who is at least 21 years old must be available to sign for each shipment. When providing us with a shipping address please take this into account as all packages require an in-person signature. Carriers will not leave packages unattended. After 3 unsuccessful attempts your shipment will be returned to sender.
If your package is returned to our warehouse after 3 missed delivery attempts, you will NOT receive a refund. Please contact your carrier to redirect to a hub before it is returned, or reach out to our team for your resend option. If you choose to resend your package, you will have to pay an additional $20 fee.
How do I track my order?
You’ll get a shipping confirmation email as soon as your order ships with a tracking number.
What if my package does not arrive?
Email us at firstname.lastname@example.org.
What do I do if I want to cancel or modify my order?
Unfortunately, we can't edit or cancel orders once they're placed because we process them so quickly (especially 2-hour and same-day delivery). If you have any questions, please email email@example.com.
I placed my order but my address is wrong - what can I do?
Contact our team at firstname.lastname@example.org and we will see if we are able to change your address before your order has been processed. If your order has already been processed by our third party fulfillment team, you will need to adjust your address or redirect your package via the FedEx App. If your redirect is unsuccessful, we can resend your order after processing our $20 resend fee.
What do I do if the product is damaged or my order is incorrect?
Email us at email@example.com with the details and a photo of the damaged/incorrect order.
What do I do if I want a refund?
Email us at firstname.lastname@example.org with details on why you’re asking for a refund; please include any relevant photos.
We are unable to process returns for Soso products as it is a perishable product. Please check our FAQ's for our merch return policies.